Help Center

Simply visit our Contact page or reach us at info@webglobe.com. Share your requirements — including the type of website, preferred design style, and any reference sites you like. Our team will send you a proposal within 24 hours.

You'll need to provide your business name and logo, preferred color scheme, list of pages you want (e.g. Home, About, Services, Contact), any content/text for the pages, and your target audience. Don't worry if you don't have everything ready — our team can guide you through the process.

Project timelines vary based on complexity. A basic website typically takes 3–7 business days. A full-featured business website may take 2–4 weeks. E-commerce stores or custom web applications can take 4–8 weeks. A detailed timeline will be shared in your project proposal.

Yes! We offer a free 30-minute consultation for all new clients. You can discuss your project goals, budget, and requirements with our experts — completely free of charge. Book a consultation today.

We accept UPI (PhonePe, GPay, Paytm), Net Banking, Credit/Debit Cards (Visa, Mastercard, RuPay), and bank transfers (NEFT/RTGS/IMPS). For international clients, we also accept PayPal and wire transfers.

We typically follow a 50% advance + 50% on delivery model. For larger projects, a milestone-based payment structure may be agreed upon. Full details will be outlined in your project agreement before work begins.

Refunds are available within 24 hours of payment if the project has not yet started. Once work begins, refunds cannot be issued. Please review our complete Cancellation & Refund Policy for full details. We strongly encourage communicating any concerns before making payment.

Yes, a GST invoice is provided for all payments made to Webglobe Solutions. Invoices are sent to your registered email address within 24 hours of payment confirmation. Contact us at info@webglobe.com if you haven't received yours.

No hidden charges. All costs — including domain registration, hosting fees, and third-party plugin licenses — are disclosed upfront in your project proposal. You only pay what is agreed upon in writing.

First, check if the issue is with your internet connection. If the website is genuinely down, email us immediately at info@webglobe.com with your website URL and a screenshot of any error. For urgent issues, reach us on WhatsApp. We aim to resolve critical downtime within 2–4 hours during business days.

Email a bug report to info@webglobe.com with: (1) a description of the issue, (2) steps to reproduce it, (3) screenshots or a screen recording, and (4) the device and browser you're using. The more detail you provide, the faster we can resolve it.

Yes, we offer monthly and annual website maintenance packages that include security updates, plugin updates, performance checks, and minor content changes. Contact us to learn more about our maintenance plans.

All websites built by Webglobe Solutions are fully responsive (mobile, tablet, and desktop) and include on-page SEO basics such as meta titles, descriptions, image alt tags, and fast load times. Advanced SEO campaigns are available as an add-on service.

We respond to all support emails within 4–8 business hours (Mon–Sat, 10am–7pm IST). For critical issues like website downtime, we aim to respond within 1–2 hours. WhatsApp messages are typically answered faster for urgent matters.

Yes, we assist with domain registration (through ICANN-accredited registrars) and provide managed web hosting solutions. We can set up, configure, and manage your hosting environment so you don't have to worry about technical details.

Yes! Domain transfers are straightforward. You'll need your domain's EPP/auth code from your current registrar. Our team will guide you through the entire transfer process. Note that domains must be unlocked and older than 60 days for a transfer to proceed.

Yes, we set up professional business email accounts (e.g. info@yourbusiness.com) using Google Workspace, Zoho Mail, or cPanel-based email hosting. Business email is available as an add-on service with any website package.

Yes, all websites hosted through Webglobe Solutions include a free SSL certificate (HTTPS). SSL ensures your website is secure and trusted by browsers. We install and configure it as part of the standard hosting setup.

All projects include up to 3 rounds of revisions at no extra cost. A revision round includes feedback on the current design — once submitted, we implement all changes and share the updated version. Additional revision rounds can be added for a nominal fee.

Absolutely. For most projects, we share a design mockup (wireframe or Figma design) for your approval before moving into development. This ensures we're aligned on the visual direction before any code is written.

You do! Once the project is complete and full payment is received, all source files, code, and design assets are handed over to you. You have full ownership of your website. We retain no claim on the delivered work.

Post-delivery changes are available under our maintenance plans or as paid ad-hoc updates. Minor text changes, image swaps, or small fixes can be quoted quickly. For significant redesigns or new features, a new project agreement is created.

To update your registered email, phone number, or billing address, simply email us at info@webglobe.com with the updated details and a verification of your identity. Changes are processed within 24 hours.

We take data security seriously. All client data is stored securely and never shared with third parties without consent. Our systems use SSL encryption, access controls, and regular security audits. For more details, review our Privacy Policy.

Contact us immediately at info@webglobe.com if you suspect unauthorized access to your website or account. We'll help you change credentials, audit access logs, and secure your assets as quickly as possible.

Our full Privacy Policy is available at webglobe.com/privacy-policy. It covers how we collect, use, and protect your personal information.

Our Terms & Conditions outline the rules governing the use of our website and services. You can read them in full at webglobe.com/terms-conditions. By using our services, you agree to these terms.

Cancellations are accepted within 24 hours of payment. Refunds (if approved) are processed within 7–10 business days to the original payment method. Domain, hosting, and third-party fees are non-refundable. Full details at webglobe.com/cancellation-refund-policy.