Cancellation & Refund Policy

We understand plans change. Here's how you can cancel your order:

• Customers may request cancellation within 24 hours of payment by providing a valid reason in writing via email to info@webglobe.com.
• The company reserves the right to approve or deny any cancellation request based on the project status at the time of request.
• After the 24-hour window, cancellations will not be accepted as work will have already commenced.

Our refund policy is structured to protect both our clients and our team's work:

• Approved refunds are returned to the original payment method used at checkout — no exceptions.
• Processing time is 7–10 business days after approval, subject to your bank's processing times.

Certain fees are paid directly to third-party providers and cannot be recovered under any circumstances:

• Domain registration fees Non-Refundable
• Web hosting charges Non-Refundable
• Premium plugin or theme licenses Non-Refundable
• All applicable taxes and government-mandated service charges Non-Refundable

We take timely delivery seriously. However, unforeseen circumstances can sometimes affect timelines.

• Clients will be notified in advance of any unexpected delay before the original deadline.
• A revised timeline will be provided and agreed upon in writing before proceeding.
• Delays caused by factors beyond Webglobe Solutions' control (force majeure, third-party outages, client feedback delays) are not eligible for refunds.

Our project delivery process includes a formal approval stage to ensure complete client satisfaction:

• Final approval of the delivered project is granted at the discretion of Webglobe Solutions after all revisions are complete.
• Once final approval is confirmed and signed off, no further cancellations or refunds will be accepted.
• Clients are encouraged to raise all concerns before final approval — our team is always open to feedback and revisions within the agreed scope.